Mystery & Integrity Shopping
The Mershimer Group has joined forces with Service Sleuth, a leader in the Mystery Shopper industry, providing Best in Class Mystery Shopping services.
We will send an experienced auditor or shopper to your store, restaurant or other business for an anonymous, unannounced site visit. Areas measured by Service Sleuth include:
- PROCEDURES - Policies, selling skills, merchandising and more...
- OPERATIONS - Cleanliness, safety, security, staffing...
- CUSTOMER SERVICE - Courtesy, customer interaction, problem solving
- RETENTION ISSUES - Unsolved problems that would keep a customer from returning or recommending your business
- GAMING EVALUATIONS - Slots, Table Games, Cage, etc
For more information on these and other services available at Service Sleuth, please click here.
