Business Standards

Retail and Restaurant companies alike have business operating standards that apply to company owned and franchised locations. For restaurants, these often include critical sanitation and food safety standards. Most Franchise Agreements contain language regarding operating standards that ensure consistency and help protect brand equity. These standards can include food preparation consistency, pricing, hours of operation, facility conditions, compliance with required POP, unapproved product sales, key product out-of-stock conditions, etc.

For some organizations, millions of dollars a year are spent to maintain an in-house staff to focus on these standards and the compliance level of owners and managers of their stores. Some companies assign these responsibilities to field operations staff whose focus should be on working with managers and Franchise Owners on improving profitability.

How We Can Help

Our experience in both the retail and restaurant industries has given us the expertise necessary to objectively evaluate your business standards. Using our national workforce we will conduct standards inspections in a format approved by our client, as frequently as required. Reports of findings, as well as documentation of serious non-compliance can be presented to our client’s legal department in the form of actionable documentation. This will allow our client to issue non-curable as well as curable defaults.

Solutions

• Operational and Program Compliance Audits
• Menu compliance and food preparation Mystery Shops
• Unannounced facility inspections
• Digital photography to support findings
• Web based report of findings to support immediate posting of results
• Customer Service Mystery Shops
• Out of stock inspections